Terms of Service

These Terms of Service ("Terms") govern your access to and use of Unvios, operated by Subtilprofit Unipessoal Lda ("Unvios", "we", "us") in Portugal. By creating an account, listing an item, or completing a purchase, you agree to these Terms and our Privacy Policy and Cookie Policy.

If you use Unvios on behalf of a company, you represent that you have authority to bind that entity. Consumers retain mandatory rights under Portuguese and EU law that cannot be waived by contract.

• You must be at least 18 years old and legally capable of entering contracts.
• You must provide accurate registration information and keep it updated.
• You must not be barred from using payment services or marketplaces under applicable sanctions or fraud lists.
• Business sellers must comply with tax, invoicing, and consumer information duties applicable to them.

Unvios is an online marketplace connecting buyers and sellers of premium used technology. Except where we explicitly state otherwise, Unvios is not the seller of listed goods. We provide tools for listings, AI-assisted descriptions, payment authorisation through Stripe, and escrow-style fund holding until buyer confirmation.

We do not guarantee that a buyer or seller will complete a transaction, that an item will meet every subjective expectation, or that users are who they claim to be beyond reasonable verification steps we may implement.

• You are responsible for safeguarding your login credentials.
• Notify us immediately at support@unvios.com if you suspect unauthorised access.
• One person may not maintain multiple accounts to evade bans, fees, or limits.
• We may suspend or terminate accounts that violate these Terms or pose risk to other users.

• Review listing details, photos, and seller reputation before paying.
• Complete checkout via Stripe — off-platform payment requests are a violation of these Terms.
• Inspect the item within 48 hours after hand delivery (or after carrier delivery when shipping is available) and report material misdescription promptly.
• Confirm receipt only when the item matches the listing in all material respects.

Fees are displayed before you confirm payment:

• Buyer — item price, Unvios Trust Shield (€2.50 + 2% of item price), and shipping where applicable (hand delivery in Greater Lisbon: €0 at checkout today; CTT Express €5.50 when live).
• Seller — platform commission approximately 8% of item price, deducted when escrow funds are released to the seller.

We may change fee structures with at least 14 days' notice on the Platform. Transactions already in progress use the fees shown at checkout.

Payments are processed by Stripe. When you pay, your payment method is authorised and funds are collected on Unvios's Stripe account (not paid directly to the seller at checkout). Capture and transfer of the seller's net amount occur after you confirm delivery or after the inspection period expires without a valid dispute, subject to our procedures. Sellers must complete Stripe Connect (identity verification) before funds can be sent to their bank; if confirmation happens first, the order may show as payout pending until onboarding is complete.

• Authorised — payment authorised; seller should arrange delivery.
• Escrow — awaiting buyer confirmation or dispute resolution.
• Payout pending — buyer confirmed; seller must complete Stripe Connect to receive bank transfer.
• Completed — funds captured; seller net amount transferred (or transfer completed).
• Disputed — release paused while we review evidence.

During the launch phase, the maximum item price per transaction is €2,000 unless we state otherwise on the Platform. We may refuse or cancel transactions that exceed risk limits.

Unvios Escrow is not insurance: it is a payment-holding and dispute procedure operated by the Platform with Stripe. We do not guarantee that every buyer will recover every loss in every scenario.

Chargebacks initiated with your bank without contacting us first may result in account suspension pending investigation.

• Before delivery — buyer may cancel with refund if the seller has not arranged handover; seller may cancel with buyer refund if unable to fulfil.
• After delivery — refunds follow the dispute outcome documented on the Platform and mandatory consumer law where you qualify as a consumer buying from a trader.
• Trust Shield fee may be non-refundable once escrow handling has been performed, except where required by law.
• We do not promise automatic full refunds for subjective dissatisfaction unrelated to the listing (e.g. colour preference) when the item matches the published description.

Within 48 hours after hand delivery (or after carrier delivery when shipping is available), buyers must report material misdescription — wrong model, activation lock, undisclosed damage, or missing parts — via Account → Purchases or email to support@unvios.com with order ID and photos. Do not confirm receipt while a material issue is unresolved.

• We may pause escrow release while reviewing evidence (listing photos, specs, messages, delivery proof).
• Outcomes may include full refund, partial refund, or release to the seller when the listing was accurate.
• We are not obliged to mediate off-platform payments or meetings arranged outside Unvios checkout.

Our role is limited to applying these Terms and Platform records; we are not a court or general arbitrator. Mandatory consumer rights that cannot be waived still apply.

Unvios branding, software, and content we create are owned by Subtilprofit Unipessoal Lda or licensors. You receive a limited licence to use the Platform for personal marketplace purposes. By posting content you grant Unvios a worldwide, non-exclusive licence to host, display, and process it for operating the service (including AI analysis).

• Fraud, phishing, money laundering, or sanctions evasion.
• Circumventing fees by completing sales off-platform after matching on Unvios.
• Scraping, reverse engineering, or overloading systems.
• Harassment, hate speech, or impersonation.
• Uploading malware or unlawful content.

The Platform is provided "as is" and "as available". To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by Portuguese law, Unvios and its directors, employees, and partners are not liable for indirect, incidental, special, or consequential damages, including lost profits or data. Our total liability for any claim arising from these Terms or the Platform is limited to the greater of (a) fees you paid to Unvios in the 12 months before the claim, or (b) €100, except where liability cannot be limited (death or personal injury caused by our negligence, fraud, or mandatory consumer rights).

You agree to indemnify Unvios against claims arising from your listings, sales, purchases, breach of these Terms, or violation of third-party rights, except where caused by our own breach or negligence.

You may stop using Unvios at any time. We may suspend or terminate access immediately for breach, risk, or legal requirement. Sections that by nature should survive (fees owed, disputes, liability, indemnity, governing law) remain in force.

These Terms are governed by the laws of Portugal. Courts in the district of Lisbon have jurisdiction for business users. Consumers resident in Portugal or the EU may bring proceedings in their place of residence where mandatory consumer rules allow.

Questions about these Terms: support@unvios.com.